Policy
Since 1969, The Tailored Man has built its reputation on the fit, finish, and longevity of every garment that leaves our showroom. This policy reflects the standards we hold ourselves to on your behalf, and the commitments we make to every client who places an order with our house.
- Changes to your order, including fabric, style, and detail selections, must be communicated to the showroom within 24 hours of order placement.
- Once your order has entered production at the workshop, it cannot be cancelled or modified.
- Custom garments are made to the client’s measurements and cannot be resold. Customer authorizes the charge at the time of order and acknowledges that custom orders are non-refundable once production begins. Delivery timelines are estimates.
- Mill stock for any given cloth or trim is finite. In the rare event a selected fabric becomes unavailable mid-order, we will contact you directly to present comparable alternatives before any substitution is made.
- Payment is collected in full at the time of order. We accept all major credit cards.
Your order will arrive in the showroom within seven weeks. You will receive an email or text message inviting you to schedule an in-person try-on appointment through our website or by phone.
During your try-on appointment, we will refine the fit as needed. Custom tailoring is an iterative craft, and a small number of clients require more than one fitting to reach the final result. This is part of the process, and we welcome it.
When you order multiple garments at once, or more than four shirts together, our tailors will produce one piece first as a trial fitting. Once you are satisfied with the fit of that first garment, we will proceed with the balance of the order. This protects your investment and ensures consistency across the wardrobe.
While the seven week window holds for the great majority of orders, mill production, international shipping, and finishing can occasionally extend the timeline. If your order is affected, we will reach out proactively with an updated date.
Because each garment is cut and constructed to your measurements alone, finished custom orders are non-refundable. Our commitment in return is straightforward: if a garment does not meet our standard or yours, we will alter it or remake it.
This commitment covers construction defects, fabric flaws traceable to the mill, and fit issues that fall outside the normal tolerances of bespoke tailoring. It does not cover changes in style preference after the garment has been completed to specification.
Complimentary adjustments are included for the first six months after the garment is picked up. This covers fit refinement, sleeve and trouser length adjustments, taper requests, and the natural settling of the garment after it has been worn several times. After six months, alterations are available at our standard alteration prices, confirmed at your fitting. Your measurements, fabric history, and order records remain on file with our house indefinitely.
A well-made garment, properly cared for, will serve you for many years. We recommend the following practices to protect your investment. Our full care guide is on the FAQ.
Wear in. Wear your new suit several times to allow the canvas, lining, and cloth to settle on the body before judging the fit. Contact us afterward for any necessary adjustments.
Rest your suits. Allow a suit at least 24 hours between wears so the cloth can recover its shape. Rotate across several garments rather than wearing the same suit on consecutive days.
Hang properly. Use a shaped wooden hanger that matches the width of your shoulders. Wire hangers and undersized plastic hangers will deform the canvas over time.
Brush after wear. A soft horsehair brush lifts dust and surface debris from the cloth and extends the time between cleanings.
Dry clean sparingly. Most suits need cleaning only once or twice a year under normal wear. Excessive dry cleaning strips the natural oils from wool and shortens the life of the garment.
Favor steaming over pressing. A garment steamer refreshes the cloth without flattening the natural shape worked into the canvas and lapels.
Store with care. Use breathable garment bags for seasonal storage. Avoid plastic dry-cleaner sleeves for long-term storage and keep closets well spaced rather than densely packed.
If at any point a garment we have made for you does not meet the standard you expected, I ask that you contact me directly. The reputation of this house was built one client at a time, and it is protected the same way.
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